Ludo Bounty Privacy Policy — How We Protect Your Data

01. Introduction

Ludo Bounty ("we", "us", "the Platform") operates the gaming and betting platform at ludobounty.app and the Ludo Bounty mobile application. As a player ("you", "User"), you provide us with certain personal information when you register, deposit funds, place bets or contact support. This Privacy Policy explains how we handle that information responsibly.

We take data privacy seriously — not just because it is important for players to know, but because trust is the foundation of any platform handling real PKR transactions. You should feel confident that your identity, payment details and account activity are handled carefully and only used for the purposes described in this policy.

This policy applies to all personal data collected through the Ludo Bounty website, mobile app and any interaction you have with our platform or support team. By registering an account, you confirm that you have read and understood this Privacy Policy. If you have questions at any point, our support team is available to help clarify anything here.

02. What Information We Collect

We collect information in two main ways: information you give us directly, and information generated automatically when you use the platform.

Information you provide directly:

• Registration details: Your name, date of birth, email address, mobile number and the login credentials you create.
• Identity verification documents: CNIC copy or other acceptable identity document when we ask you to complete verification.
• Payment information: Your JazzCash or Easypaisa mobile number, bank account details, or card details used for PKR deposits and withdrawals. Full card numbers are not stored on our servers — payment processing is handled by secure third-party processors.
• Communications: Messages you send to our support team, feedback you submit, and any other correspondence you initiate with us.

Information collected automatically:

• Device type, operating system and browser information when you access the platform.
• IP address and approximate location data.
• Session data including pages visited, time spent, and features used.
• Game history, bet history and transaction records associated with your account.
• Cookie data as described in Section 06 of this policy.

03. How We Use Your Information

Every piece of data we collect is used for a specific purpose. We do not collect information we do not need. Below is a clear breakdown of what we use your data for:

We only send marketing communications if you have opted in to receive them. You can opt out at any time through your account notification settings or by contacting support.

04. Payment Data and PKR Transactions

Because Ludo Bounty handles real PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers and cards, payment data handling deserves its own section. Here is exactly how it works.

When you initiate a deposit or withdrawal, you are directed to or connected with a secure payment processor. The actual processing of card numbers, mobile wallet credentials and bank account details happens on the payment processor's infrastructure — not directly on Ludo Bounty's servers. We receive a confirmation and transaction reference, not your raw payment credentials.

• Full card numbers and CVV codes are never stored by Ludo Bounty.
• JazzCash and Easypaisa mobile numbers are stored only to allow withdrawals to the correct account and to match payment methods to your registered account.
• Bank account details submitted for Raast or bank transfer withdrawals are stored securely and used only to process your withdrawals.
• All payment data in transit is encrypted using industry-standard TLS.

05. Sharing Your Personal Data

We do not sell your personal data. We do not share it with advertisers, data brokers or any third party for their own commercial use. The limited circumstances in which we share data are:

• Payment processors: To complete PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank partners and card processors. These providers are contractually bound to handle your data securely and only for payment processing purposes.
• Identity verification services: Third-party KYC (Know Your Customer) providers may assist with verifying identity documents where required. These providers operate under strict data handling agreements.
• Technology providers: Hosting, analytics and security services that help us run the platform. These providers access only the data necessary for their specific service and cannot use it for their own purposes.
• Legal obligations: If we are required by law or a lawful authority to disclose specific data, we will comply with that requirement. We will notify you where we are legally permitted to do so.
• Business transfers: If Ludo Bounty is acquired, merged or restructured, your data may be transferred as part of that process. You will be informed in advance where this is possible.

In all cases involving third-party processors, we require contractual assurances that your data will be protected and used only for the purpose it was shared.

06. Cookies and Tracking

Ludo Bounty uses cookies — small text files stored in your browser — to make the platform work properly and to understand how players are using it. Here is what we use and why.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, and security cookies that help protect your account. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: Help us understand which features are used most, where players spend time on the platform, and where technical problems occur. This data is aggregated and does not identify you personally.
• Preference cookies: Remember your settings such as language preference and notification choices so you do not have to re-enter them each visit.
• Security cookies: Used for fraud detection and to identify unusual login patterns or device changes that may indicate unauthorised access attempts.

Most browsers allow you to view, manage and delete cookies through their settings. Blocking essential cookies will affect your ability to log in and use the platform normally. Non-essential cookies can be disabled without impacting core functionality.

07. How We Keep Your Data Secure

Security is not an afterthought at Ludo Bounty — it is built into how the platform handles data at every level. Given that real PKR transactions are involved, we apply multiple layers of protection to safeguard your account and personal information.

• Encryption in transit: All data exchanged between your browser or app and our servers is encrypted via TLS. This applies to login sessions, deposits, withdrawals and all account activity.
• Password security: Passwords are hashed using modern cryptographic algorithms. We never store plain-text passwords and our staff cannot see your password — only you know it.
• Access controls: Personal data is accessible only to staff members who need it to do their job. Payment data and identity documents have the most restricted access levels.
• Two-factor authentication: Players are encouraged to enable two-factor authentication on their accounts. This adds a second layer of protection beyond your password.
• Fraud monitoring: Automated systems monitor for unusual account activity, login attempts from new devices, and irregular transaction patterns. Suspicious activity triggers an internal review.
• Regular security reviews: Our platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.

Despite these measures, no platform can guarantee absolute security. If you suspect your account has been compromised, contact support immediately. Change your password right away and we will investigate promptly.

08. How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a defined period after closure. Specific retention periods are as follows:

• Account data (name, email, date of birth): Retained for the duration of your account and for up to 5 years after account closure.
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum of 5 years. Financial records are kept longer to comply with applicable record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable law after account closure. Copies are securely deleted once the retention period has passed.
• Support correspondence: Retained for up to 3 years to allow us to reference previous interactions when resolving future queries.
• Cookie data: Session cookies expire when you close your browser. Analytics and preference cookies expire between 30 days and 12 months depending on their type.

When data is no longer required, it is securely deleted or anonymised. Anonymised data (where your identity cannot be recovered from it) may be retained for longer for platform analytics purposes.

09. Your Rights Over Your Personal Data

You have meaningful control over your personal data. The following rights are available to you as a Ludo Bounty player:

To exercise any of these rights, contact our support team. We will acknowledge your request promptly and aim to fulfil it within 30 days. For complex requests we may need additional time and will keep you informed of progress.

10. Minors and Under-18 Protection

Ludo Bounty is strictly an adult platform. We do not knowingly collect personal data from anyone under 18 years of age. Age verification is part of our registration and identity verification process specifically to prevent minors from accessing the platform.

If we discover that an account has been registered by someone under 18, we will close the account immediately, delete the associated personal data where legally permitted, and ensure no winnings are paid out from that account.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as the platform evolves or as legal requirements change. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect. The "Last Updated" date at the top of this page reflects the most recent revision.

We encourage you to review this policy periodically. Continuing to use Ludo Bounty after an updated policy has been posted and communicated constitutes acceptance of those changes. If you disagree with a material change, you should stop using the platform and contact support to close your account and retrieve any remaining balance.

Minor changes such as formatting corrections or clarifications that do not affect how we actually process your data may be made without advance notice.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how we have handled your personal information, please get in touch with our support team. Privacy-related requests receive priority handling.

You can reach us via the in-app live chat at any time, or by email — our contact details are displayed in the footer of this page. When submitting a privacy request, please include your registered email address or username so we can locate your account quickly and respond accurately.

We aim to acknowledge all privacy-related queries within 48 hours and to resolve most requests within 14 business days. Complex requests, such as full data access reports, may take up to 30 days. We will keep you updated throughout the process.